1. Introduction
Laundro respects your privacy and is committed to protecting information provided through the Laundro platform.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, how it may be shared, and the choices available to you.
2. Information We Collect
Depending on how you use Laundro, we may collect several categories of information.
Account Information
- Name
- Email address
- Phone number
- Login and authentication information
- Business information
Business Information
- Business name
- Business contact information
- Business operational information
- Subscription information
Customer and Order Information
- Customer names
- Customer phone numbers
- Order numbers
- Services and items ordered
- Order status
- Collection information
- Related notes entered by the business
Payment and Transaction Information
Depending on the features used, Laundro may process information relating to subscription payments, payment status, transaction references, and business payment records.
Payment card or mobile-money payment processing may be handled by third-party payment providers.
3. Information Collected Automatically
When you use Laundro, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages or features accessed
- General usage information
- Error and diagnostic information
This information helps us maintain security, diagnose problems, improve performance, and understand how the platform is being used.
4. How We Use Information
Laundro may use collected information to:
- Create and manage user accounts.
- Provide and operate Laundro services.
- Process subscriptions and payments.
- Manage orders and customer records.
- Send requested SMS notifications.
- Provide customer and business support.
- Maintain platform security.
- Detect and prevent fraud or abuse.
- Improve the performance and functionality of Laundro.
- Comply with applicable legal obligations.
5. Customer Information Entered by Businesses
Laundro is a business-management platform. Businesses using Laundro may enter information about their own customers, including names, phone numbers, order details, and related information.
Businesses are responsible for ensuring that customer information is collected and used in accordance with applicable privacy and data protection laws.
Laundro processes such information to provide the functionality requested by the business, including order management, customer management, reporting, and notifications.
6. SMS Communications
When a business uses Laundro's SMS functionality, customer phone numbers and relevant notification information may be processed to deliver requested messages.
Messages are sent to customers to confirm their order and notify them when their order is ready for collection.
SMS delivery may involve third-party messaging and telecommunications providers.
Laundro is designed to keep your customers informed with timely SMS notifications. Delivery depends on network availability, recipient devices, contact details, and telecommunications providers.
7. Payment Information
Laundro may use third-party payment providers to process subscription payments.
Where payment processing is performed by a third-party provider, the provider may process payment information according to its own privacy policy and terms.
Laundro does not intentionally store full payment card credentials when those details are processed directly by an external payment provider.
8. How We Share Information
Laundro does not sell user or customer information as a commercial product.
Information may be shared with trusted service providers when reasonably necessary to operate Laundro.
These providers may include:
- Cloud hosting and database providers
- Authentication providers
- SMS and telecommunications providers
- Payment processing providers
- Security and infrastructure providers
Information may also be disclosed where required by law, legal process, or to protect the rights, security, and integrity of Laundro and its users.
9. Data Storage and Security
Laundro uses reasonable technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure, or destruction.
These measures may include access controls, authentication mechanisms, encrypted connections, database security controls, and other appropriate safeguards.
Laundro takes reasonable measures to protect your account and information. For added security, users should keep their passwords, devices, and account credentials private and secure.
10. Data Retention
Laundro may retain information for as long as reasonably necessary to provide the service, maintain business records, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
11. Account Deletion
You may request closure or deletion of your Laundro account, subject to applicable legal, contractual, security, and operational requirements.
Some information may need to be retained for a reasonable period where required by law or necessary for legitimate business purposes.
12. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Object to certain processing activities.
- Request information about how data is processed.
Requests may be subject to verification and applicable legal requirements.
13. Children's Privacy
Laundro is intended for businesses and their authorized users and is not designed specifically for children.
We do not knowingly request personal information from children for the purpose of creating Laundro business accounts.
14. Cookies and Similar Technologies
Laundro may use cookies, local storage, session technologies, or similar mechanisms where necessary to provide functionality, maintain sessions, improve security, or understand platform usage.
Browser settings may allow you to control certain cookies or storage technologies, although disabling them may affect some Laundro features.
15. Third-Party Services
Laundro may connect with third-party services for payments, SMS delivery, hosting, authentication, analytics, security, or other functionality.
These third parties may have their own privacy policies and terms. Laundro is not responsible for the privacy practices of independent third-party services outside its control.
16. Links to Other Websites
Laundro may contain links to websites or services operated by third parties.
We recommend reviewing the privacy policy of any external service you visit because this Privacy Policy applies to Laundro services and not to independent third-party websites.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
The latest version will be published on this page with the applicable "Last Updated" date.
18. Kenya Data Protection
Laundro aims to handle personal information in accordance with applicable data protection and privacy requirements, including applicable Kenyan data protection legislation.
Where applicable, users may exercise their privacy rights by contacting Laundro through the available contact channels.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact Laundro Support team through the contact information provided on the Laundro website.
20. Effective Date
This Privacy Policy is effective from August 17, 2026.